Refund policy

Once a purchase is made, refund is only possible if an issue is identified from Team Mehak Murpana and cannot do the delivery. We would do the refund of the amount transferred, within 30 working days.

Cancellation policy:

• Cancellation is not possible once the order is placed.
• Cancellation by customer after dispatch will not be acceptable.

Return Delivery Policy:

If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at info@mehakmurpana.com within 24hours of receipt of the product.

You are required to return the item through any courier service and share tracking details and confirm with the courier for return delivery.

Refund will not be given if:

• The shipping address provided by you is incorrect.
• You have used the product partially and then want to return and/or want refund.
• The product has already been dispatched and is in transit.
• If customer paid twice for one transaction, one transaction amount will be refunded via same source within 20 working days.

Exchange is possible if:

• Products delivered are damaged or opened.
• Company delivers wrong products by mistake.
• Within 7 working days damaged product will be reviewed and delivered back to customer after receiving product at concerned department.